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Terms & Conditions

All products and orders are shipped via , SMSA or the Gamestore team.

In the case of downloadable products (such as software, applications, or the like) or iTunes cards, after payment confirmation, the order will be sent via e-mail or WhatsApp. Digital electronic products such as CDs (CD) or DVDs (DVDs) can be shipped using SMSA or the Gamestore team.

If you encounter delays in delivery (usually difficulties by the freight forwarder or any uncontrollable circumstance), the customer will be informed accordingly.

After payment is confirmed, delivery time is 2 to 5 working days (within Saudi Arabia).

We always strive to be distinguished by the speed of delivery

Return policy and stock runs out

All sales of products and software are final. If the product has a manufacturing defect or if the wrong product was sent, it can be returned within two days from the time of delivery/receipt.

There is no refund or changes to the prepaid card bill. Once the order is sent via email or WhatsApp

No change is applied.

If the correct products that were ordered are received, it is still possible to exchange them within two days if they still comply with the terms of the exchange and return policy:

Approval to return the goods must be obtained by the Game Store team by communicating with us via instant chat or WhatsApp


Returned products must be unused, that is, they must remain in the condition in which they were received with the integrity of their original packaging, and they must be accompanied by the original delivery invoice.

Exchanges will be made for products of equal or lesser value if the customer bears the shipping costs (unless the customer wishes to go through our showrooms and make the exchange himself).

In the event that the refund is required by the customer (within two days from the date of delivery), the amount will be returned to the credit card used in the purchase process with the original purchase amount minus the bank charges 3% of the original invoice value and 15 Saudi riyals for the refund process (imposed charges From Banks), after receiving the returned merchandise and checking it by Gamestore team (the process takes up to 7 working days).

All sales via the Internet are considered final and cannot be returned after two days from the date of receipt of the shipment by the customer.